1.       Introductory provisions

1.1         Pursuant to these General Terms and Conditions, we define the relationship between our company MUSTAFF OOD, Ruse, 2 Targovska Str., UIC 206640023, which manages the e-shop www.mustaffparfum.com, as a seller and you, our client, who enters into a contract. for purchase with us.

1.2    We apply a single approach to all customers and provide them with the same benefits whether they are consumers or not. Therefore, the rules set out in these General Terms and Conditions are applicable to all our customers.

1.3     The General Terms and Conditions mainly cover the purchase of goods in our e-shop. They refer to the purchase of goods online, on our customer phone line or in one of our physical stores.

2.       Concluding a purchase contract

2.1        You can conclude a purchase agreement with us remotely through the e-shop, on our customer’s telephone line or in person at one of our stores.

2.2      In the case of a purchase contract concluded remotely, the order placed by placing the order on the website or via the customer’s telephone line is a draft purchase contract. The order is valid for a period of 7 days and we will confirm receipt by e-mail. Then the purchase contract is concluded upon acceptance of the project in the form of delivery of the ordered goods. We will inform you about the sending of the goods by e-mail.

2.3   We only deliver goods in quantities normally used for household consumption. In certain cases (especially in the case of discounts or sales), we have the right to determine the maximum quantity we can deliver.

2.4    All orders from the online store are sent by clicking the “Order” button. The text of the general terms and conditions together with the data from the order are stored for 4 years. In case you enter incorrect data, you have the opportunity to correct them using the order form in the customer profile.

3.     Withdrawal from a contract for no reason

3.1        According to the current legislation, you can and have the right to cancel a contract concluded on the Internet or by phone, without giving a reason, within 14 days of delivery of the goods. In our company, every buyer has the right to withdraw from the contract without giving a reason within 14 days of delivery of the goods. This also applies to purchases in our physical stores.

3.2      If you wish to exercise this right, you must notify us of your decision to withdraw from the contract within the above period. The best way to do this is to contact us at info@mustaffparfum.com or by calling +359 893 035 253.

3.3   In case of withdrawal from the contract, we will refund the purchase price of the goods.

In case of withdrawal from the contract within 14 days of delivery of the goods you have the right to reimbursement of delivery costs in an amount corresponding to the cheapest method of delivery. In case of later withdrawal from the contract we will refund only the purchase price of the goods. The above funds shall be reimbursed immediately, no later than 14 days from the date of withdrawal. However, in accordance with the law, we can wait with the payment until you return the goods. For the refund, we will use the same means of payment that you used to pay the purchase price, unless we have agreed otherwise.

3.4    Without delay, no later than 14 days from the date of withdrawal from the contract, you must send the goods to MUSTAFF Ltd., Ruse, 4 Borisova Str., Floor 3. If in connection with the conclusion of the contract the seller sends the customer additional goods (“gift”), this gift must also be returned. In this case, you bear the costs associated with the return of the goods.

3.5  Please note that you are legally responsible for any reduction in the value of the goods resulting from their use in a manner other than that necessary to familiarize yourself with their nature, properties and functionality (eg if you use perfume even after you have tried it). Please also note that you do not have the right to withdraw from the contract if the goods are manufactured to your requirements or are personalized (eg packaging with personalized engravings) and for goods that you have removed from their packaging and which cannot be placed. back in the package for hygienic reasons (eg open cosmetics and other goods that come into direct contact with your skin). The seller warns that the contract for the gift or eco-packaging service cannot be terminated when the product is already packaged and therefore the service has already been provided (if the customer chooses the gift or eco-packaging service for his order, the seller provides this service immediately after the order ).

4.       Рекламации

4.1      In cases where upon delivery it is established that there is a defect in the goods, we can agree on compensation in the form of a voucher. You will also have the right to request the removal of the defect in the form of a new delivery or repair. In the event that the elimination of the defect is impossible or unjustified for us, you will have the right to request a discount on the purchase price, and if the defect is significant, you have the right to withdraw from the purchase contract. You also have these rights in the event that such a defect occurs later.

4.2      We will be liable for defects in the goods if they appear within two years of delivery or before the expiry date indicated on the package.

4.3    Goods are considered defective when they do not have the usual or presented properties, do not fulfill their purpose, do not meet the legal requirements or are not delivered in the agreed quantity. Please note that hypersensitivity or allergic reaction to the delivered goods cannot in itself be considered a defect of the goods. Similarly, defects in gifts and other free extras that we provide in addition to your order are not considered a defect. The photos of the products in our e-shop are only illustrative and do not represent a binding description of the properties of the products (for example, the packaging may differ due to a change made by the manufacturer).

4.4    We will be happy to be helpful and answer your questions related to complaints at info@mustaffparfum.com or by phone +359 893 035 253 ,. Please send us the goods, object of the complaint, to the address MUSTAFF LTD, Ruse, 4 Borisova Str., Floor 3. Please do not forget to indicate what is your defect or how it manifests itself, as well as your requirement regarding how to resolve your complaint.

4.5      We will inform you of the progress of your complaint, in particular of its receipt, approval or rejection, by e-mail or text message. We can also contact you by phone.

4.6    The handling of the complaint, including the removal of the defect, will usually not exceed 30 days. Otherwise, you have the right to withdraw from the purchase contract. You need to provide us with the necessary assistance to meet the above deadline.

4.7  In case of a justified complaint, we will bear the costs associated with the return of the goods.

5.       Method of payment and delivery

5.1        You can choose the method of payment and delivery from the options we offer. Before sending the order, we will inform you about the chosen method of payment and delivery, as well as the related costs.

5.3    The specified delivery times are indicative only and are based on the approximate delivery time of the courier company.

5.4    Please note that we reserve the right to provide delivery of goods free of charge in selected cases.

6.       Miscellaneous

6.1       We provide our customers with various vouchers for discounts, gifts and more. Their use is guided by rules, which we notify the client in each case. Unless otherwise stated, each discount or gift voucher can only be used once and only one voucher of the same type can be applied to one purchase. Unless otherwise provided, discounts cannot be combined. In case the value of the gift voucher is greater than the value of the entire purchase, the difference is not transferred to a new voucher and the unused amount is not refundable.

6.2      In connection with the purchase you may receive a evaluation questionnaire from a third party. You can share with other people your impression of the purchase and the goods. We will be very grateful if you fill in the questionnaire.

7. General information

7.1 The body for out-of-court proceedings in case of a dispute or the one dealing with customer complaints is the Consumer Protection Commission in the Republic of Bulgaria – https://kzp.bg/. The dispute can be resolved online.

7.2 The contract is concluded in Bulgaria and is governed by the laws in force in the Republic of Bulgaria.

7.3 All prices of products and services are provided with VAT applicable at the time of the order. In case the VAT rate changes before concluding the purchase contract or before sending the goods, the customer is obliged, taking into account the chosen method of payment, to pay the due difference from the purchase price, or the seller will immediately send an email to the customer. who asks the customer to inform the seller how the seller can refund the overpayment at the purchase price.

7.4 By confirming the order, you agree to receive the invoice in electronic form. We will attach the electronic invoice in the email, which will notify you of the sending of the order. If you still want to receive an invoice on paper, please write to us so we can send it with your order.

7.5  All prices of goods, including discounts, are valid until the next decision or until the quantity is exhausted.